Frequently Asked Questions

Craps Khelo FAQ — Pakistan Casino Questions Answered

Everything Pakistani craps players actually want to know — accounts, PKR payments, bonuses, game rules, and security. Use the search or jump to a category.

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Account & Registration

Go to the Register page and fill in the three-step form — account details (username, email, mobile number, password), personal details (name, date of birth, city), and preferred payment method. The whole process takes under two minutes on a mobile phone. You do not need to upload any documents to start playing. CNIC verification is only required before your first withdrawal.

No. Craps Khelo allows exactly one account per person, per household, and per device. Creating duplicate accounts — even under a different name or email — is a violation of our Terms and Conditions and results in permanent suspension of all linked accounts, with balances forfeited. If you have forgotten your login details, use the password reset option at Login rather than registering again.

You must be at least 18 years old to register and play at Craps Khelo. This is verified during account registration via your date of birth entry and confirmed during the CNIC verification process before your first withdrawal. Underage registrations are permanently closed upon detection and any deposits are returned to the payment source.

Go to the Login page and click "Forgot Password." Enter your registered email address and a reset link will arrive within a couple of minutes. Check your spam or Promotions folder if you do not see it in your main inbox — Gmail and Yahoo in Pakistan regularly filter automated emails there. If you have lost access to your registered email, contact our 24/7 live support with your registered mobile number and they can assist with account recovery.

CNIC verification is not required during registration or to start playing craps. You can deposit, play all games, and build a balance without uploading any identity documents. CNIC upload is required before your first withdrawal — this is a standard anti-money laundering requirement. Once verified, subsequent withdrawals do not require repeat verification unless account details change.

If you want to permanently close your account, contact our live support team via the chat in your account dashboard. Any remaining PKR balance will be returned to your verified payment method before closure. Alternatively, if the reason for closure is gambling-related concerns, the Self-Exclusion tool in Account Settings → Responsible Gaming is faster and more immediate. See our Responsible Gaming page for full details.

Deposits, Withdrawals & Payments

Craps Khelo supports six PKR-native payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. All deposits and withdrawals are processed in Pakistani Rupees. There is no currency conversion involved on any transaction.

The minimum deposit at Craps Khelo is Rs 500 across all payment methods. This applies to your first deposit and all subsequent deposits. There is no maximum deposit limit published by default — high-volume depositors may be subject to individual account-level limits in line with compliance requirements.

Easypaisa and JazzCash withdrawals typically process in under 10 minutes for verified accounts. NayaPay and SadaPay withdrawals process within 1–2 hours. IBFT bank transfers take 1–3 business days depending on your bank. Visa/Mastercard withdrawals take 3–5 business days. The minimum withdrawal amount is Rs 1,000. Craps Khelo does not charge a withdrawal fee on our end, though your bank or wallet provider may apply their own fees.

The most common reasons for a withdrawal issue are: (1) CNIC verification not completed — this is required for the first withdrawal; (2) active bonus wagering requirement not yet met — bonus funds must complete their wagering requirement before withdrawal; (3) payment method name does not match your account name. If none of these apply, contact live support immediately and provide your transaction reference number. Withdrawals that fail on the platform's side are automatically returned to your account balance within 24 hours.

No. Craps Khelo operates exclusively in Pakistani Rupees. Your deposits, account balance, bet values, winnings, and withdrawals are all denominated and processed in PKR. There is no USD or other foreign currency conversion at any point. When you see Rs 1,000 in your account, that is exactly Rs 1,000 — not a USD-converted figure with a hidden forex margin applied.

Games — Craps, Teen Patti & More

Craps is a dice game where players bet on the outcome of dice rolls. The most common starting bet is the Pass Line. On the first roll (the Come Out roll), a 7 or 11 wins the Pass Line bet immediately. A 2, 3, or 12 loses it. Any other number (4, 5, 6, 8, 9, or 10) becomes the "point." The shooter then keeps rolling until they either re-roll the point (Pass Line wins) or roll a 7 (Pass Line loses). The house edge on the Pass Line is 1.41% — one of the best bets in any casino. See our Betting Odds section for full house edge tables.

The Free Odds bet (also called "taking odds" or "laying odds") is placed behind your Pass Line or Come bet once a point is established. It is unique because it carries zero house edge — the only bet in standard casino gaming that pays at true mathematical odds. You must have a Pass Line or Come bet active to place Free Odds. Taking maximum odds significantly reduces the combined house edge of your overall craps position, making it the most important strategic decision in the game.

Teen Patti is a three-card poker variant originating from South Asia and is extremely popular in Pakistan. Each player is dealt three cards and bets are placed based on hand strength — similar in feel to Baccarat but with the card hand rankings of poker. You can play "blind" (without looking at your cards) for a thrilling gamble, or "seen" for full information. Multiple table stakes are available starting from Rs 10 per hand. Visit the Teen Patti page for full game details.

The Craps Khelo Live Casino lobby includes live dealer blackjack, roulette, baccarat, and Teen Patti, all streamed 24/7 with real dealers. Tables run PKR-denominated stakes ranging from low to high. The streams are optimised for Pakistani mobile connections including 4G networks. You can interact with dealers via live chat during sessions.

Beginners should stay away from Proposition bets — single-roll bets on specific outcomes like "Any 7," "Hardways," or combinations like 2 and 12. These carry house edges ranging from around 9% up to 16.67%, compared to 1.41% on the Pass Line. They look attractive because of high payout ratios, but those ratios are lower than the true odds of the outcome occurring. For a full house edge comparison across all craps bets, visit the Betting Odds page.

Fishing games are skill-influenced arcade-style games where you use in-game PKR "bullets" to shoot at moving fish and sea creatures. Different fish have different PKR values — larger targets pay more but require more shots. Your winning depends on accuracy and target selection. They are popular with players who want something more interactive than standard casino games. Visit the Fishing Games section for available titles and starting stakes.

Bonuses & Promotions

The welcome deposit bonus activates automatically on your first qualifying deposit — no manual claim or bonus code required unless you entered a specific promo code during registration. Make your first deposit of Rs 500 or more via any supported PKR method and the bonus credits to your account balance immediately. Check the bonus terms section in your account for the wagering requirement before you start using the bonus funds.

A wagering requirement (also called a rollover) means you must bet a certain total amount before bonus funds become withdrawable as real PKR. For example, a 20x wagering requirement on a Rs 1,000 bonus means you need to place Rs 20,000 in total bets across qualifying games before that Rs 1,000 can be withdrawn. Different games contribute at different rates — craps, card games, and table games typically contribute at a lower rate than slot-style games. Your current wagering progress is visible in your account bonus section.

The promo code field appears in Step 1 of the Registration form — it is optional. If you have a valid promo code, enter it there before completing registration. Promo codes entered at registration are linked to your account permanently and apply to your first deposit automatically. If you missed the field during registration and have a valid code, contact live support and they will check whether a retroactive application is possible depending on the specific promotion's terms.

Bonus offers have an expiry period — typically 30 days from the date the bonus was credited to your account. If the wagering requirement is not completed within that period, the remaining bonus balance and any winnings generated from it are forfeited. Your original deposited PKR is not affected — only the bonus portion expires. You can check how many days remain on an active bonus from the Bonuses section of your account dashboard.

Account Security

Yes. All data transmitted between your device and Craps Khelo — login credentials, payment information, game data — is encrypted using TLS 1.3, the same standard used by Pakistani banking portals. Data at rest is stored with AES-256 encryption. Login activity is monitored for anomalies such as access from unusual locations or devices. Suspicious login attempts trigger automatic account locks and email/SMS notifications to the registered contact details.

Contact our 24/7 live support immediately via the chat widget. Provide your registered mobile number for identity verification. Our team can lock your account within a minute, preventing any further deposits, withdrawals, or gameplay. Change your password via the Forgot Password tool at the same time. Do not deposit any funds until the security review is completed. All account access logs are reviewed during security investigations.

Two-factor authentication (2FA) via SMS OTP is available from Account Settings → Security for all registered players. When enabled, a one-time code is sent to your registered Pakistani mobile number every time you log in from an unrecognised device. We strongly recommend enabling 2FA — it adds meaningful protection to your account, particularly if you use your Craps Khelo password on any other service.

No. Craps Khelo does not sell or share your personal data — name, mobile number, CNIC, payment details — with third-party marketing organisations. Data is shared only where legally required (e.g., regulatory compliance, fraud prevention investigations) or with trusted payment processors strictly for transaction processing purposes. Full details are in our Privacy Policy.

Responsible Gaming

Go to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit in PKR. The limit activates instantly — no waiting period. Reducing a limit is always immediate. Increasing a limit requires a 24-hour waiting period — this is a deliberate design decision to prevent impulse increases during or immediately after a losing session. See the Responsible Gaming page for all available tools.

Self-exclusion permanently closes your Craps Khelo account for a minimum of 6 months. It is activated from Account Settings → Responsible Gaming → Self-Exclusion. Once activated, it cannot be reversed by contacting support during the exclusion period — this is intentional. Any remaining PKR balance is returned to your verified payment method within 10 business days. If you are having difficulty managing your gambling, self-exclusion is the most effective tool available. More information is on our Responsible Gaming page.

Yes. The Cooling-Off Period option in Account Settings → Responsible Gaming → Take a Break allows you to pause your account for 24 hours, 7 days, or 30 days. During this period you cannot deposit or place bets. Your account and PKR balance remain intact and are fully accessible once the period ends naturally. No contact with support is required to activate or complete a cooling-off period.

Start with the tools directly in your Craps Khelo account — deposit limits, loss limits, cooling-off periods, and self-exclusion are all available from Account Settings without needing to speak to anyone. If you want to talk, our live support team is trained in responsible gaming conversations and available 24/7. For professional support, your GP or a qualified mental health professional in major Pakistani cities can provide evidence-based treatment for gambling disorder. More guidance is available on our Responsible Gaming page.
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Why This FAQ Exists — A Note to Pakistani Craps Players

Most online casino FAQ pages are written to avoid answering the question. You end up reading three paragraphs to find out the answer is "contact support." This FAQ is written differently — every answer here is a direct, complete response to something Pakistani craps players actually ask, based on real support conversations.

Pakistan has specific practical realities that affect how players interact with online casinos — Easypaisa and JazzCash are the dominant payment methods, connections can be variable, and players often have family members sharing the same device. We have addressed these realities directly throughout this FAQ rather than copy-pasting generic international answers.

If you cannot find what you are looking for using the search bar or categories above, our 24/7 live support team is accessible via the chat widget from your account dashboard after you log in. For questions you would rather not ask in a live chat, the email route at support@craps-khelo.com is equally monitored.

Understanding Craps for Pakistani Players — Context Matters

Craps has a reputation for being complicated but that comes from seeing a crowded physical craps table with 20 different bet areas all at once. In practice, new players only need to understand two bets to get started — the Pass Line and the Free Odds bet. Together, these two bets give you one of the lowest house edge combinations in casino gaming at roughly 0.3–0.6% combined depending on the odds multiplier offered.

For Pakistani players familiar with card games like Teen Patti, the craps table can feel initially foreign. The key difference is that craps is pure probability — there is no bluffing, no reading other players, and no information asymmetry. You are betting against mathematical outcomes. Understanding which bets carry which house edges is the entire skill level available to a craps player. That information is published clearly on our Betting Odds page.

One important habit for all craps players is to set a session budget in PKR before you start, and to treat that amount as an entertainment cost you are comfortable losing entirely. Winning at craps in a given session is real and enjoyable — but the mathematics mean that over enough sessions, the house edge will express itself. Keep craps fun by keeping it properly within your discretionary budget.

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What Makes Craps Khelo Different for Pakistani Players

The six things that come up most in our FAQ conversations as reasons players stay with Craps Khelo over other platforms.

Genuine PKR — No Hidden Conversion

Many platforms claim PKR support but convert to USD on the backend. Craps Khelo processes every rupee as a rupee. Rs 500 deposited is Rs 500 credited, always. This makes budgeting your craps sessions much more straightforward.

Easypaisa & JazzCash First

Not supported as an afterthought — Easypaisa and JazzCash are the primary payment methods the platform was designed around. Deposits land in under a minute. Withdrawals to verified Easypaisa or JazzCash accounts typically process in under 10 minutes.

Published House Edge Tables

We publish the house edge for every craps bet and every game category on the Betting Odds page. Most casino platforms hide this information. Knowing the numbers helps Pakistani players make better craps betting decisions and avoid high-edge proposition bets.

24/7 Support — In Plain Urdu-Influenced English

Our support team speaks the way Pakistani players actually communicate. No scripted international help desk. When a player asks about their Easypaisa withdrawal or a craps bonus wagering requirement, the answer addresses the actual question without making them feel like they are talking to a bot.

Bank-Level Account Security

TLS 1.3 encryption, anomaly detection on every login, rate-limited password attempts, and optional 2FA via SMS OTP to your Pakistani mobile number. The same security standard used by major Pakistani banking portals — applied to your craps and casino account.

Responsible Gaming Built In — Not Added On

Deposit limits, loss limits, session timers, reality checks, cooling-off periods, and self-exclusion were part of the platform from day one. Limit reductions are instant. Limit increases require 24 hours. Self-exclusion is immediate and irreversible during the exclusion period. Details on the Responsible Gaming page.

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Still Haven't Found Your Answer?

This FAQ covers the questions that come up most often, but every player's situation is slightly different. If you have a specific question about your craps session history, a pending PKR withdrawal, a bonus that is not behaving as expected, or any account issue — live support is the fastest route.

The chat widget is accessible from your account dashboard after you log in. You do not need to prepare a formal explanation — just describe what you are seeing or what you need and the team will work through it with you.

Live Chat

Available 24/7 from your account dashboard after logging in. Fastest response time.

Email Support

support@craps-khelo.com — replies within a few hours.

Terms & Privacy

Detailed policies at Terms and Privacy Policy pages.

Responsible Gaming

Tools, self-assessment, and support at Responsible Gaming.

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Questions Answered — Now Let's Play Craps

Register free in two minutes, deposit a minimum of Rs 500 via Easypaisa or JazzCash, and access the full Craps Khelo game library. Craps tables, Teen Patti, poker, live casino, card games, and fishing games — all in PKR, all from your phone.

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